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Q: I am unable to access my business information using the email code. I have just upgraded to Windows 10,is this a problem?

A: No problem, Windows 10 upgrades themselves should be fine, we have done it ourselves with no loss of data. However all data is saved by the browser you use so if you are now using a different browser ie Windows Edge you will need to open the browser you used to input your data ie Internet Explorer? You can do this from Edge by clicking the More actions icon in Edge (the ellipses at the top right) and then select Open with Internet Explorer .. If you want to use your data in Edge then use the BAS-I.C Backup function in IE and the BAS-I.C Restore function from Edge. Hope that helps.